Welcome to our Terms and Conditions of Sale and Delivery!
These Terms and Conditions apply to visitors (hereinafter referred to as “Customers”) of our website for the online sale of products (hereinafter referred to as the “Website”). Please read these Terms and Conditions carefully before accessing the Website and/or ordering products from it. You will be required to comply with these Terms and Conditions if you expressly agree to them when submitting a purchase order through this Website. Please save or print a copy of these Terms and Conditions for future reference. If you have any questions regarding this website and/or these Terms and Conditions, please contact our Customer Service team using the contact details provided on the Website.
1. Offers and Prices
Descriptions of the main features and details of the products can be found in the “Products” section of this website. The product prices displayed on the website are final and include all applicable taxes. Product prices may be changed without prior notice to Customers before an order is placed. Customers agree to pay the price applicable at the time the order is placed.
2. Orders
You may place an order online only through this Website. To place an order, you must complete all mandatory fields in the order form marked with an asterisk (*). The types of data collected by this website are as follows: first and last name, telephone number, full address (city, postcode, street, number, neighbourhood) and email address. Any personal information you provide to this website that can be used to identify you is stored securely and confidentially and processed fairly and lawfully in accordance with our Privacy Policy and Articles 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). For the purposes of this Website, we implement all appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encryption of your information in accordance with applicable industry standards. Once you have placed your order, you will receive an automatic confirmation message at the email address you provided. Receiving the confirmation email means that your order has been accepted by us and is ready for delivery. If you decide that you would like to cancel your order and/or make changes to your order and/or delivery, please reply to this email. After you place an order, we will send you a confirmation email as part of our fraud prevention system and reserve the right for a member of our call centre team to contact you to clarify the order and obtain additional information, confirm delivery and discuss other details relating to the order and the products purchased. By placing an order through the Website and expressly agreeing to these Terms and Conditions, you confirm that you are entering into a legally binding contract. Customers must provide a valid telephone number, email address and delivery address and pay the price of the ordered products to the courier upon delivery. Customers must not: place fraudulent orders; provide false reviews of products; or provide any other inaccurate information.
3. Delivery
3.1. Delivery takes between 1 and 5 business days, depending on the delivery location. All deliveries are made exclusively through Econt courier services. 3.2. Delivery is paid by the customer and is calculated at checkout. The final delivery cost will be displayed before you complete your order. 3.3. Upon receipt of the shipment, the customer is required to pay the courier fee, including in cases where the shipment is refused after inspection. 3.4. The return delivery fee is covered by the seller if, following inspection, the product is found to have a confirmed defect. In all other cases, where the shipment is inspected and refused without a valid reason, the customer is responsible for the delivery costs in both directions.
4. Payment
4.1. Ordered products may be paid for exclusively by Cash on Delivery. 4.2. Upon delivery, you pay the amount due to the courier (including the price of the products and the Econt courier fee). There are no additional charges; all delivery costs are included in the final amount shown when placing the order. 4.3. With regard to data collection, our Website does not collect any information relating to customers’ payment details.
5. Changes to the Terms and Conditions
We reserve the right to make changes to these Terms and Conditions at any time. The Terms and Conditions accepted by the Customer when submitting an order shall remain in force until the order has been completed. Please check these Terms and Conditions regularly for updates. The Website may contain typographical errors or other errors or inaccuracies and may be incomplete or out of date. We therefore reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice. We also reserve the right to refuse to fulfil orders placed based on incorrect, inaccurate or outdated information on the website regarding prices, delivery, payment terms or the returns policy.
6. Product Warranty
Warranty period:
24 months (for individuals) / 12 months (for legal entities)
Warranty Terms:
The warranty is valid only in the country where the product was purchased.
The warranty period begins on the date of purchase.
Claims regarding missing components or incomplete product sets will only be accepted at the time of purchase.
The warranty covers manufacturing defects only, where such defects are confirmed.
In the event of a valid warranty claim, the product may be replaced or repaired following an assessment by the service centre and delivery to the importer’s warehouse.
The appliance will only be accepted for warranty repair if it is securely packaged to ensure safe transportation.
A condition for warranty service is that the product has no mechanical or thermal deformation.
During the warranty period, a Foliamo branded appliance will be repaired or replaced provided it has been used in accordance with the operating and installation instructions supplied with the product.
It is essential that no attempts have been made to resolve the issue independently or repair the product at home.
The Customer must retain all documents accompanying the product delivery — shipping documents, receipts, consignment notes, invoices and any other documents confirming the purchase and delivery.
The warranty does NOT cover:
- Mechanical damage caused by dropping, impact, improper use or careless handling after receipt of the product.
- Damage resulting from improper transportation, unsuitable storage or failure to follow the instructions.
- Improper maintenance.
- Attempted repairs by the customer or unauthorised persons.
Follow the manufacturer’s instructions provided in the User Manual, which forms an integral part of the proper operation of the product and is included in the packaging.
⚠️ Warning!
The warranty is void in cases of mechanical damage, improper use or attempted self-repair of the product.