Cancellation of a Purchase
The consumer (customer of the online store under the “Foliamo” brand) has the right to withdraw from a distance contract or an off-premises contract without giving any reason and without being liable for compensation or a penalty, within a 14-day period, starting from the date of purchase from our website (Article 50 of the Consumer Protection Act).
When a customer wishes to exercise their right of withdrawal, they must notify www.bg.foliamo.com in writing by email, either by completing the form below or by providing information about their purchase by email.
Once we receive the returned product at our warehouse, we will inspect it to ensure that it is in good condition, free from damage and shows no signs of use.
If we establish that the returned product shows no signs of use, we will refund the purchase price, excluding the transportation costs incurred for the delivery and return of the product.
The return period for products without defects and where no specific reason for the return is required is 14 days. After this period, the merchant reserves the right to refuse a refund for the returned product and to return the product to the customer.
By accepting these terms and conditions for product returns, the Customer expressly agrees that the refund of the amount paid will be made to the bank account provided by the Customer.
Cases in Which the Merchant Has the Right to Refuse a Product Return:
Under the provisions of the Consumer Protection Act, small kitchen appliances, coffee machines and other products are not eligible for return if they have been used. Therefore, if a product under the “Foliamo” brand has been used and shows signs of use, or if accessories, protective stickers, film or user instructions are missing, or the integrity of the packaging has been compromised, the merchant may refuse to accept the return of the product.
The product must be returned in its original packaging, complete with all accessories and accompanying documentation, without damage or signs of use, and in the same condition in which it was received. The direct costs of returning the product are borne by the customer.
If the returned product has damaged packaging, signs of use, scratches, impact marks, missing accessories or a missing warranty card, the merchant has the right to refuse to refund the customer.
Article 57. The provisions of Articles 50–56 regarding the consumer’s right to withdraw from a distance contract or an off-premises contract do not apply to contracts:
- for the supply of sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
Under the provisions of the Consumer Protection Act, the merchant has the right to refuse to accept returned goods and issue a refund where the customer has purchased small kitchen appliances, coffee machines, irons or other products which, under the law, are not eligible for return once they have been used.
To cancel a purchase, the Customer must send a request containing the information below or complete the official form (download here) and send it to: [email protected]
First and last name: …………………………………………….
Tel.: ……………………………………………………………..
Date of purchase: ………………..….…………………..
Purchased / ordered product: ………………………
Date of return request: …..……………
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